FAQs — Onyx
Platform
The CSP Growth Engine
One solution to win, manage, and scale your Microsoft CSP business and elevate customer value. Fully Co-Op funding eligible.
17×
Faster proposal delivery
30%
Avg CSP deal profitability uplift
Use Cases
Deal Hub
Win CSP Deals Faster and More Profitably
Deliver optimized M365 & Azure proposals with automatic profitability calculations, incentives and rebates included.
Support Hub
Automate Licensing Support Delivery
Provide world-class licensing & commercial support to every customer, on-demand.
Expansion Hub
Unlock Data-Driven Opportunity
Automatically surface upsell, cross-sell, MCI funding and services opportunities from your existing customer base.
Guide
Microsoft Co-Op Funding Guide
How to use Microsoft co-op funds to offset your CSP Growth Engine costs.
Read guide
Outcomes
Real Partner Wins with Onyx
See how Onyx partners close more deals, retain more customers, and grow faster.
Case Study
AI Architecture Provider Lands $1M Deal in Hours
How one MSP used the CSP Growth Engine to surface $880K in pipeline from a single review session and quadruple their CSP deals in one quarter.
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Learn
Knowledge Hub
Deep-dive guides on Microsoft licensing, CSP strategy, and partner growth.
FAQs
Answers to the most common questions about Onyx and CSP management.
Featured Article
The M365 Copilot Upsell Playbook for CSP Partners in 2026
Two clocks tick: Copilot promos expire June 30. Your biggest CSP upsell moment of 2026 is now.
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About
Built by Brightest Microsoft Minds in the World
Meet the Team
The people who bring the expertise to the platform.
Contact
Get in touch with a CSP Growth Specialist.
Our Mission
The Onyx Story
With decades and millions in CSP deal experience, we built the tool we wished we'd had 10 years ago.
Our story
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FAQs
Platform
What kind of MSP is Onyx built for?
Do all three hubs need to be used together?
How quickly can we go live?
Is our customer data secure?
How is Onyx different from other Microsoft management platforms?
What does the Proof of Value trial involve?
Deal Hub
What does the customer actually have to do?
Is the tenant connection secure?
What is the value to the customer of establishing a tenant connection?
Does this work for existing CSP customers, or just EA to CSP / net new CSP customers?
Where does CSP Growth Engine fit if we already use other tools?
Support Hub
Who is Support Hub built for?
How is this different from using ChatGPT?
What happens if the AI doesn't know the answer?
Can we deploy Support Hub directly to our customers?
Who built the knowledge base behind Support Hub?
How much does Support Hub cost?
Expansion Hub
Who is Expansion Hub built for?
How does propensity scoring work?
What does the renewal automation actually do?
Can Expansion Hub identify MCI funding automatically?
How are campaigns generated?
How much does Expansion Hub cost?